Banking – Generative AI Loan Assistant

Developing a Generative AI-Powered Digital Assistant for Loan Applications

We are working with a leading European bank to design and build a custom Generative AI-powered digital assistant that streamlines the loan application journey for clients. This platform is being developed to support prospective borrowers from their initial inquiry through the preliminary stages of loan approval.

The assistant provides personalized guidance by presenting relevant loan products and highlighting those most aligned with each client’s financial profile. Once a product is selected, the platform facilitates the structured collection of required documentation—including financial statements, identification documents, and supporting materials. Built-in validation checks ensure accuracy in real time, prompting clients to correct issues such as missing details or incorrect document dates before moving forward.

 After successful collection and verification, the platform automatically transfers validated data into the bank’s internal systems for further processing. By automating these initial steps, the solution significantly reduces the time between first customer interaction and loan disbursement, while also improving transparency and user experience.

The project, scheduled for completion in Q2 2026, demonstrates how a purpose-built Generative AI platform can modernize lending processes, enhance operational efficiency, and deliver a smoother customer journey.