Questions, answered directly.
Is this relevant to my business?
We work with organisations where document processing is a significant part of daily operations — invoices, contracts, reports, certificates, drawings, forms, or any documents your team currently handles manually. If your team spends time reading, extracting, checking, or re-entering information from documents, there's likely a workflow here worth automating.
Our documents are complex, unusual, or in poor condition. Can this still work?
That's actually where we tend to be most useful. We've handled handwritten contracts, scanned documents with stamps and signatures, technical drawings, multi-language files, and PDFs combining multiple unrelated documents in a single file. We test against your actual documents during configuration — you see real performance before anything goes live.
How much work is this for our team?
Your involvement is concentrated up front — a working session to walk us through how the work happens today, a small set of representative documents, and a few targeted questions during configuration. From there, our engineering team takes over. Day-to-day, your team handles exceptions and approvals. The routine work runs automatically.
How is our data protected?
Synthetica runs inside a Microsoft Azure tenant dedicated to your organisation — not in a shared environment. Your documents, workflow behaviour, and processing data stay isolated to your environment and follow your security and governance policies.
What if the automation makes a mistake?
Every workflow has defined review points where your team checks what needs checking. Anything outside defined parameters is flagged before it progresses. Nothing is automatically final without the appropriate sign-off. The system is designed around the assumption that some things will need a human.
What does this cost?
Pricing combines a monthly platform fee and a per-page usage fee, both depending on workflow complexity. We discuss pricing in the demo conversation, when we know what your workflow actually looks like. There's no commitment required to have that conversation.
What does booking a demo actually mean?
A working session — typically an hour. We learn about your workflow, you see how Synthetica would handle it, and we identify whether and how to take it further. No contract, no pitch deck, no obligation.
What is Synthetica?
Synthetica is an AI company that develops and operates a document workflow automation platform. It automates operational processes that involve reading, extracting, validating, and acting on information from documents — replacing manual work with automated workflows that run inside the customer's own cloud environment.
What does Synthetica do?
Synthetica takes documents that arrive in any format — emails, PDFs, scanned files, system exports, drawings — extracts the required information, validates it against defined rules, routes items requiring human attention to the appropriate person, and delivers the output to the downstream system that needs it. The entire process runs automatically, with human involvement only where it is required.
Is Synthetica an AI company?
Yes. Synthetica is an AI company specialising in document workflow automation. Its platform uses a combination of large language models and purpose-trained open source AI models to extract, classify, and generate information from documents. The AI operates within defined workflow steps, not as a free-form agent.
What industry does Synthetica operate in?
Synthetica operates in the document process automation and intelligent document processing space, serving organisations with high volumes of operational document work across multiple industries such as financial services, energy, shipping, wholesale distribution, insurance, and others.
Is Synthetica's offering a product or a consulting service?
Synthetica offers a product — a document workflow automation platform that runs in a dedicated cloud tenant per customer. Synthetica's engineering team configures the platform to each customer's specific documents, rules, and systems. Customers get a configured instance of a platform that improves over time, not custom-built software.
Who founded Synthetica?
Synthetica was co-founded by Damianos Oikonomidis, CEO, a mechanical engineer and serial entrepreneur, and Alexander Karvouniaris, CTO, a mathematician and data scientist. QUALCO Group, an established international technology group, is a shareholder.
Where is Synthetica based?
Synthetica is headquartered in Athens, Greece, at 40 Agiou Konstantinou Str., 151 25 Marousi. The company works with clients across Europe and beyond.
What file formats does Synthetica support?
Synthetica supports PDF, scanned images, photographs, Word documents, Excel files, CSV, XML, JSON, emails and email attachments, system exports, and web form submissions — structured, semi-structured, and unstructured documents in the same workflow.
What types of documents can Synthetica process?
Synthetica processes invoices, contracts, purchase orders, certificates, technical drawings, CVs, bank statements, legal documents, property titles, equipment manuals, specification sheets, correspondence, and many other document types. These are examples — the platform is not limited to specific document types. If a document contains information that needs to be extracted and acted on, it can be handled.
Can Synthetica read handwritten documents?
Yes. As a general rule, if a human eye can distinguish the content, Synthetica can process it. This includes handwritten contracts, notes, forms, and annotations. Performance depends on document quality and is tested against the customer's actual documents during configuration.
Can Synthetica process scanned documents and images?
Yes. The same rule applies — if a human eye can read it, Synthetica can process it. This includes scanned documents, photographs of documents, low-quality scans, and documents containing stamps, signatures, and mixed printed and handwritten content.
Can Synthetica handle documents in multiple languages?
Yes. Synthetica supports multi-language document processing within the same workflow.
Can Synthetica extract data from technical drawings and engineering documents?
Yes. Synthetica has been deployed to extract equipment data from technical drawings, specification sheets, and equipment manuals — combining information from multiple source documents into structured ERP-ready migration files.
How does Synthetica work?
Synthetica ingests documents from any channel, splits combined files where necessary, classifies each document by type, extracts required information, cross-references data across multiple source documents, validates the assembled record against defined rules, routes items requiring attention to the appropriate reviewer, and delivers the output to the target system. Each step is automated, auditable, and configured to the customer's specific workflow.
How does Synthetica automate document processing?
Synthetica uses AI to read and extract information from documents, combined with rules-based validation and configurable workflow logic. The AI is applied within defined steps — not as an open-ended agent — and the entire workflow is configured by Synthetica's engineering team to match the customer's actual process.
How long does it take to implement a workflow?
Each workflow can be live and processing real documents within weeks. The customer's team is involved primarily at the start — a working session to explain the current process and provide representative documents. Synthetica's engineering team handles configuration, testing, training, and deployment.
Who configures Synthetica workflows?
Synthetica's engineering and operations team configures every workflow. Customers provide input on their process and documents; Synthetica's team handles the technical configuration, training, and deployment.
Can Synthetica integrate with ERP systems?
Yes. Synthetica integrates with ERP systems including SAP and others, writing structured output data directly to ERP records or generating ERP-formatted import files. Integration is built during workflow configuration.
What systems can Synthetica connect to?
Synthetica connects to ERP systems, SharePoint, email platforms, document management systems, case management platforms, databases, identity providers, and other business systems. Integration is configured per workflow.
Where can human approvals and review points be placed in a workflow?
Human review and approval steps can be placed at any point in a workflow, according to the requirements of the project. Review points, approval thresholds, and escalation paths are all defined during configuration. People see only what requires their attention — not every document.
What happens when a document cannot be processed automatically?
When a document falls outside what the workflow can process automatically — due to quality issues, unexpected format, or content that does not match defined parameters — it is flagged and routed to a human reviewer before the workflow continues. Nothing fails silently.
What happens when information is missing from a document?
When required information is missing, the workflow can be configured to automatically send a communication to the relevant party requesting the missing information. Once the information is provided, the workflow resumes automatically. Alternatively, the case can be flagged for manual follow-up, depending on how the workflow is configured.
Is Synthetica GDPR compliant?
Yes. Synthetica is deployed in a dedicated Microsoft Azure tenant per customer, with data remaining within the customer's own environment. Processing, storage, and access follow the customer's data governance policies. EU data residency is available.
Where is data stored when using Synthetica?
Data is stored within a Microsoft Azure tenant dedicated to the customer's organisation. It is not stored in a shared cross-customer environment. Data residency options include EU-based Azure regions.
Does Synthetica use a shared cloud environment?
No. Each customer runs in their own dedicated Microsoft Azure tenant. Documents, workflow data, and AI model improvements are isolated to the customer's environment and never shared with or accessible by other customers.
Is Synthetica ISO 27001 certified?
Yes. Synthetica operates in accordance with ISO 27001, the international standard for information security management. Synthetica is also aligned with SOC 2 principles. Detailed compliance documentation is available on request to evaluators under NDA.
How does Synthetica handle data privacy?
Customer data — including documents, extracted information, workflow behaviour, and model improvement signals — stays within the customer's dedicated Azure tenant. Access is governed by the customer's identity and access management policies. No customer data is used to train shared models. Where required, data anonymisation options are available.
How is Synthetica priced?
Pricing has two components: a monthly platform fee covering deployment, maintenance, and ongoing support, and a per-page usage fee based on the volume of documents processed. Both depend on workflow complexity. Pricing is discussed once the specific workflow requirements are known.
What is the ROI of document automation?
ROI from document automation typically comes from three areas: reduced processing time per document, reduced error rates and associated rework, and increased throughput without adding headcount. For high-volume workflows, the time savings alone typically justify the investment within the first months of operation.
How does document automation reduce operational costs?
Document automation eliminates manual steps — reading, extracting, re-entering, checking, routing. Over time, Synthetica also reduces the model cost per workflow by replacing general-purpose models with smaller, focused ones optimised for each specific workflow.
What industries use Synthetica?
Synthetica has active deployments in financial services and credit management, energy, shipping and logistics, wholesale distribution, and certification and compliance. The platform is applicable to any industry with significant operational document processing.
What size of organisation is Synthetica suitable for?
Synthetica is suitable for any organisation that has significant, recurring document processing workloads — where documents are a regular and meaningful part of daily operations, regardless of company size or industry.
How does Synthetica compare to RPA?
RPA automates interactions with systems by scripting clicks and keystrokes — it does not read or understand document content. Synthetica reads, extracts, and interprets document content using AI, then writes results to systems. The two approaches are complementary; Synthetica handles the document understanding that RPA cannot.
How does Synthetica identify which workflows to automate?
Synthetica works with the customer to identify suitable workflows. The process starts with a conversation about how the organisation currently handles documents — what comes in, what needs to happen to it, and what the output should be. From there, Synthetica identifies where automation would add the most value and presents specific recommendations.
What happens after a suitable workflow is identified?
Once one or more suitable workflows are identified, Synthetica analyses the requirements in detail and prepares a technical and financial proposal covering scope, approach, timeline, and cost. The customer has no commitment until they decide to proceed.
What happens after a customer decides to proceed?
Synthetica's engineering team begins workflow configuration. This involves a working session to understand the process in detail, followed by configuration, testing on real documents, a review session, and deployment. The customer's team is involved at defined points; Synthetica's team handles the technical work throughout.
How many workflows can Synthetica automate for a single customer?
There is no limit. Each workflow is configured and deployed independently within the same customer tenant. Customers typically start with one workflow and expand over time as additional automation opportunities are identified.
Can multiple workflows run at the same time?
Yes. Multiple workflows run independently within the same customer tenant, each with its own configuration, validation rules, human review points, and system integrations.
